Tour Tips & Policies

Walk-ins are welcome, however, availability cannot be guaranteed without a paid reservation.  Looking to catch a tour last minute?  A call from the road is most helpful. Please ring our reservation line at 262-968-4110.

All tours require standing, stair climbing, and walking on uneven terrain. Please remind your guests to wear comfortable shoes and be prepared to walk both indoors and out, rain or shine. Umbrellas are permitted.

Please have your group arrive at the Lunt-Fontanne Program Center at least fifteen minutes before the first tour is scheduled to depart.  To estimate your travel time, see our directions to Ten Chimneys.

Tours generally leave every fifteen minutes and are usually composed of 10 guests. When planning your group’s arrival and departure, please allow enough time for visits to our exhibits and Museum Store.

Tours proceed rain or shine. Umbrellas are permitted.

Your guests will receive tour time assignments and a brief orientation while still on the bus.

Guests will receive tour time assignments and a brief orientation at the front desk as they arrive.

Each tour is led by two tour guides, a “ Docent" and a “Shadow” who will escort your guests to the estate via shuttle.

Prior to boarding the shuttle, all guests are required to store any personal belongings (bags, purses, etc.) in our complimentary lobby lockers.

Much of the Main House and the entire Lunt-Fontanne Program Center are accessible by wheelchair. Prior to visiting, please alert us to any mobility concerns you may have, and let us know if you will be bringing a wheelchair.

Due to the estate’s fragility, we regret that children younger than 12 are not permitted to tour.

Your guests are welcome to explore the Museum Store, permanent exhibitions, and nature trails before and after their tour.

Outdoor photography is permitted, as well as inside the Program Center. However, no photography of any kind is allowed inside the historic buildings.

Tours leave promptly every fifteen minutes. If your group is running a few minutes late, please call our front desk staff at (262) 968-4161 ext. 120. Because tours are often booked solidly throughout the day, late arrival can significantly impact the tour experience. Please allow enough travel time.

Tour payments are non-refundable.  If something occurs and you are unable to attend, we will “park” your tours and you will be able to reschedule before the end of the tour season.